#FrostyLeaks

---------- Forwarded message ---------
From: mary rose lenore eng <maryeng1@gmail.com>
Date: Fri, Dec 25, 2020 at 9:23 PM
Subject: Re: AUP Report | 64d89dc7-9b9f-469f-b17b-09e571a82620
To: <legal@legal-mailer.shopify.com>

it is my current understanding that rayvenmaille is holding the 99$ submitted by her customer without either returning the funds

or

sending the product

or apologizing for doxxing the private details of her customer & inciting hate and threats

she is also using third party pressure to cause the customer to not participate in the investigation or try to get his money back.

regardless of what you do---i will be hesitant to ever become involved with a private seller of artisan goods if this is allowed to happen with no consequences.

she is openly bragging about denying the product to her customer, suing him, and inciting violence.

please try to contact her and get her to return the money.

Lizabeth Gail Crump  

---------- Forwarded message ---------
From: mary rose lenore eng <maryeng1@gmail.com>
Date: Thu, Dec 24, 2020 at 2:48 PM
Subject: Re: AUP Report | 64d89dc7-9b9f-469f-b17b-09e571a82620
To: <legal@legal-mailer.shopify.com>

thank you. additionally she threatened her customer with a gun on her alternate twitter account.

here is a link to the threat:

https://twitter.com/shanermurph/status/1341664792306733056?s=20 

shane is a Canadian journalist republishing her Colt 45 gun threat on her customer.

calling the father of black children a "Nazi" is extremely offensive, especially as he tried to buy from her store to de-escalate her from her threats of violence (smashing heads) to a black woman, which really offended him.

additionally she had claimed to have a suicide attempt on twitter----which is a part of why he reached out----hoping a purchase would improve her self-esteem and de-escalate her threats---- 

her realfrostylady account is still locked down due to complaints

her alternate account @frosty_backed has been changed to @frosty__lady ----------i made a call two days ago to the Tillamook police bc the gun threat feels very dangerous----as she has the address of that customer.

https://twitter.com/frosty__lady

re:

rayvenmaille chainmaille jewelry----discrimination v. customer that escalated to threats, doxzxing, privacy breaches, online bullying, and threats to his safety from Lizabeth Crump and her bullly friends on twitter

On Thu, Dec 24, 2020 at 7:23 AM Shopify <legal@shopify.com> wrote:

Hi there, 

Thank you for your report. We will be in touch if we require further information. 

If you feel threatened, harassed or fear for your safety, or the safety of others, please contact your local police or law enforcement agency right away.  

Thank you,

Shopify   Thank you, Shopify

 Hi m,

Your chat has been logged and can be referenced by the ticket number 21543216. To add further comments, just reply to this email and you'll hear from us soon!

Keiji Malhabour (Shopify) Dec 29, 2020, 20:19 EST Full chat transcript below. All timestamps in UTC timezone. 0:53 Mary eng: my friend was robbed by https://rayvenmaille.com/ 0:53 System: An agent has joined the chat 0:53 Keiji (Support Advisor): Hello there! I'm Keiji, your Shopify Support Advisor for today. 0:53 Mary eng: are you a real person 0:54 Keiji (Support Advisor): Yes I am. And we are sorry to hear that you friend was robbed by https://rayvenmaille.com/. Thank you for reaching out to us and we will do our best to help you on this matter. 0:54 Keiji (Support Advisor): Before anything else, could you provide your Full Name and Email Address to begin? 0:54 Mary eng: mary eng maryeng1@gmail.com 0:55 Keiji (Support Advisor): Thank you for providing us these information Mary. May I ask if you have received an order confirmation email for the order they placed to this store? 0:55 Mary eng: i am contacting you on behalf of my friend 0:55 Mary eng: he tried to buy a chain maille dragon 0:56 Mary eng: she refused to give him the product or his money back 0:56 Mary eng: she refuses to send this product 0:56 Mary eng: https://rayvenmaille.com/collections/baubles-and-oddities/products/deep-chainmaille-dragon-sculpture 0:57 Keiji (Support Advisor): We absolutely do not condone any type of fraudulent activity or unethical practices on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally, which we can use to investigate the shop as needed. We will take a look at the store's activity and take action where appropriate. For legal and privacy reasons we will not be able to share the results of this investigation with you. 0:57 Mary eng: all he was refunded was 4 dollars 0:57 Mary eng: she is claiming you guys are on her side 0:57 Mary eng: and that she will sue her customer 0:57 Mary eng: she is humiliating him for trying to support her store after her suicide attempt 0:58 Keiji (Support Advisor): What we can highly suggest is for your friend to contact their bank and ask for assistance on reversing the charge. 0:59 Keiji (Support Advisor): We definitely do not condone this kinds of practices here on Shopify, once you have filed a complaint from their bank. this will trigger a notification, if the store is under Shopify, and we will take action where needed. 1:00 Mary eng: he paid on pay pal 1:00 Keiji (Support Advisor): If the payment was made through PayPal, they can also contact PayPal to have the charges be reversed. 1:01 Keiji (Support Advisor): Either way, if a refund was processed from the bank/PayPal account of the customer, this will trigger a notification on our system that will have our Business team review the store, if it is under Shopify's platform 1:01 Mary eng: oh good! i will let my friend know. is there anything else i should tell him? 1:03 Keiji (Support Advisor): If the store is insisting on not providing them their purchased order or providing a refund, this would be the best course of action. 1:04 Keiji (Support Advisor): It would also be best to keep the messages or record the call with the store if in case you would need to submit evidences on this matter to PayPal. 1:07 Mary eng: her threats on twitter---i have emailed to shopify. i am glad to know you find this unacceptable--- 1:09 Keiji (Support Advisor): Here at Shopify, we understand that there are people that are taking advantage especially during this time of pandemic and our Business Team is doing their best to review all the stores under our platform to ensure that they are not fraudulent or acting unethical. Having a reversal charge processed on your bank/PayPal will definitely help our Team in finding these stores that needs to be removed from our platform or be given the proper consequence on their actions. 1:14 Keiji (Support Advisor): Are you still there Mary? 1:14 Mary eng: yes 1:14 Keiji (Support Advisor): Is there anything else that I can help you with? 1:14 Mary eng: i understand the paypal reversal side could assist you---- 1:15 Mary eng: i will advise my friend accordingly---thank you---ill be back in touch---if there is more have a great nite 1:16 Keiji (Support Advisor): With this reversal process, this will also initiate a process on PayPal's side to recover back the payment that they have released to the store. Once this process has been done, PayPal will be investigating and provide a conclusion on this matter. For getting back the money they have spent, this would be best done by PayPal, and for investigating the store, this will be done by our team, once proven it is under our platform. 1:16 Keiji (Support Advisor): You have a great night too Mary 1:16 Keiji (Support Advisor): Bye for now 1:17 System: Chat ended by agent

If you have a minute, tell us about your support experience. Hi m, Your chat has been logged and can be referenced by the ticket number 21437465. To add further comments, just reply to this email and you'll hear from us soon! AUP Report | 64d89dc7-9b9f-469f-b17b-09e571a82620 Shopify <legal@shopify.com> Thu, Dec 24, 2020 at 7:23 AM Reply-To: legal@legal-mailer.shopify.com To: maryeng1@gmail.com Hi there,  Thank you for your report. We will be in touch if we require further information.  If you feel threatened, harassed or fear for your safety, or the safety of others, please contact your local police or law enforcement agency right away.   Thank you, Shopify Zarah A (Shopify) Dec 21, 2020, 19:09 EST Full chat transcript below. All timestamps in UTC timezone. 23:47 M r eng: MY FRIEND ATTEMPTED TO BUY A JEWELRY SCULPTURE OF A DRAGON FROM https://rayvenmaille.com/ INSTEAD OF SENDING HIM THE 99$ PRODUCT, SHE PUBLISHED HIS ORDER, DOXXED HIS ADDRESS AND PHONE NUMBER, AND DEMANDED A HORDE OF TWITTER HATERS TO RIDICULE HIM FOR TRYING TO SUPPORT HER BUSINESS. SHE IS USING HER STOREFRONT TO HARASS AND INTIMIDATE CUSTOMERS AND GATHER THEIR DATA FOR PRIVACY VIOLATIONS. SHE IS DOING THIS OVER TWITTER AT THE ACCOUNT @REALFROSTYLADY WHICH I HAVE REPORTED TO TWITTER AS WELL. THE ATTACKS ON HER CUSTOMER INCLUDE THREATS TO HIS CHILDREN, SEXUAL HARASSMENT, JOKES ABOUT HIS GENITALS, THREATS TO DO VIOLENCE TO HIM. I BELIEVE lIZABETH cRUMP I.E. REALFROSTYLADY I.E. RAYVENMAILLE IS ABUSING THE TERMS OF SERVICE TO BREACH THE PRIVACY OF HER CUSTOMERS, AND USE HOME DELIVERY SERVICE AS A METHOD TO INCITE VIUOLENCE AGAINST HER CUSTOMER. SHE AFFILIATES WITH PEOPLE WHO REGULARLY THREATEN TO SHOOT HIM DUE TO FOOTAGE HE SHOT BEING USED ON MAJOR MEDIA OF CRIMES IN PROGRESS. 23:47 System: An agent has joined the chat 23:47 Zarah (Support Advisor): Hi there! This is Zarah, your Shopify Support Advisor today. How are you doing? 23:48 M r eng: PLEASE HELP 23:49 Zarah (Support Advisor): Hey there! I'm sorry to hear you're encountering a conflict with a store that seems to be on Shopify. Just to be clear, we actually cannot disclose whether a store is on Shopify or not. Nonetheless, I'll see what can be done here. 23:50 Zarah (Support Advisor): Do you mind if I ask for you full name so I can address you properly? 23:50 M r eng: RIGHT OH. 23:50 M r eng: I AM THE (redacted) OF THE MAN WHO WAS THREATENED BY @REALFROSTYLADY FOR TRYING TO BUY A JEWELRY ON https://rayvenmaille.com/ 23:50 M r eng: MY NAME IS MARY----BUT I WAS NOT PARTY TO THE TRANSACTION 23:51 Zarah (Support Advisor): That's alright. Thanks Mary :) I was able to skim through your message but I wasn't able to go over the entire thing yet. Mind giving me a few moments to do so? I wanna understand your concern properly 23:52 M r eng: awesome 23:54 Zarah (Support Advisor): Oh wow, this is really serious Mary. I'm sorry again your (redacted) had to go through that. As mentioned earlier, we aren't able to confirm a store is on Shopify as we don't manage these businesses. Given that, we can't immediately interfere but we can investigate the matter and possibly do necessary actions if we confirm that the store is on Shopify. So this is reported to the appropriate team who can investigate, could you please file a report through this link? Report an Issue with a Merchant 23:55 M r eng: ffel free to skim this----it includes a lot of info about the sexual harassment----she was banned from twitter for 7 days over harassing her customer 23:55 M r eng: bmRFfyhHI3g 23:55 M r eng: https://www.youtube.com/watch?v=bmRFfyhHI3g 23:56 M r eng: its tough being a journalist with death threats---i dont think he expected to be threatened over trying to support an artitst----he noticed she was bullying a black woman---and felt that it might be insecurity---so supporting her store would de-escalate her bullying 23:57 Zarah (Support Advisor): I see. Thanks for the info and for the additional details, Mary. I hear you and I definitely understand that this is not a favourable situation. Please submit the report asap so our team can look into it. 23:57 M r eng: she is also threatening to sue the customer she refuses to horor his order---https://archive.is/tdIRu 23:57 M r eng: to punish him for leaving a bad review 23:58 M r eng: she is trying to crowdsource money to sue her customer 0:00 M r eng: she is continuing to harass her customer by retweeting the call to doxx and harass him from her alternate twitter account----(redacted) 0:02 M r eng: here she is threatening to sue her customer: https://twitter.com/realfrostylady/status/1340817542445637633?s=20 0:03 Zarah (Support Advisor): That's definitely not right. As much as I would be able to do something about this, I don't have the appropriate expertise to do so. Don't worry though as I'm noting everything that may help with the investigation. From here, we would just need you to file that report through the link I shared. Should we have any questions, we will contact you. If none, please rest assured we're doing everything we can to investigate. 0:03 Zarah (Support Advisor): Kindly add those links to your report, Mary. They will be super helpful. 0:06 Zarah (Support Advisor): I'll leave you to file that report and submit all the details you can, Mary. Please rest assured that we will be investigating the matter. I hope you have a lovely day! Take care. 0:06 System: Chat ended by agent Hi m, Your chat has been logged and can be referenced by the ticket number 21437716. To add further comments, just reply to this email and you'll hear from us soon! Princess Dianne Catayong Galsim (Shopify) Dec 21, 2020, 19:29 EST Full chat transcript below. All timestamps in UTC timezone. 0:09 M r eng: can you send me the link of where to report a merchant who violates privacy policy and uses customer data to stalk and harass customer 0:09 System: An agent has joined the chat 0:09 Princess (Support Advisor): Thanks for reaching out to Shopify! Princess here, your Advisor for today. 0:09 Princess (Support Advisor): hi there 0:09 M r eng: hey sorry i was reporting https://rayvenmaille.com/ for harassing a customer with threats and denying to fulfill his order 0:10 Princess (Support Advisor): let me make sure to provide you help on it. 0:10 M r eng: https://archive.is/tdIRu 0:10 Princess (Support Advisor): Thank you for initiating this report. 0:10 M r eng: http://egov.sos.state.or.us/br/pkg_web_name_srch_inq.do_name_srch?p_name=&p_regist_nbr=163770697&p_srch=PHASE1&p_print=FALSE&p_entity_status=ACTINA 0:10 M r eng: maybe the previous chat generated a record--- 0:10 Princess (Support Advisor): let me review that, too/ 0:10 M r eng: she has sent targeted harassment at her customer doxxing his private info on twitter to expose him to threats and sexual harassment 0:12 Princess (Support Advisor): Oh no, that's too much to take. 0:12 Princess (Support Advisor): I will be careful on this. One moment 0:12 Princess (Support Advisor): may I have your full name and email address by the way? 0:14 M r eng: ----i am not the party of the transaction 0:14 Princess (Support Advisor): Do you have the shop's myshopify.com URL? 0:15 M r eng: https://rayvenmaille.com/ 0:16 Princess (Support Advisor): thank you. hold on. 0:16 M r eng: she claimed to use shopify on twitter----i dont know how it works 0:17 M r eng: her twitter account she harasses client with is @realfrostylady she got suspended for seven days and so is using @frosty_backed to continue harassing him. 0:18 Princess (Support Advisor): For this kind of situation, we do not condone this type of activity rest assured, I will be giving you a link to Report an Issue with a Merchant then apart from that I will be taking action to inform our business operatins teams about this to expedite the review. 0:20 Princess (Support Advisor): I also see that the previous chat was properly acknowledge on top of this. 0:20 M r eng: thank you----he is the father of black children and was trying to de-escalate her rage at a black woman photographer-----when he reached out to her store----he was opposed to her inciting racist violence v. a black woman----and now she is inciting violence against me----for the record she is also falsely accusing me of giving my info to her store----and threatening to dox me---i have never tried to buy anything from her----she is also seending me swastika imagery which i find extremly painful as i dentify as jewish 0:21 M r eng: her attack on the black woman included threats to crack her skull and stomp her head on the curb 0:22 Princess (Support Advisor): I thank you for these helpful information, surely this will be used to properly investigate this and kindly use that link I sent to also help you report it on that website of Shopify. 0:24 M r eng: thank you so much! 0:24 System: Chat ended by the client